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  • Thank you for being a valued AFR customer. Your satisfaction is extremely important to us.



    If your loan is now serviced by AFR c/o Loan Care:
     
    Customer Service :
    1.855.207.0502

    Business Hours: Monday – Friday, 8 a.m. – 10 p.m. EST
    Saturday, 8 a.m. – 3 p.m. EST
     
    Collection Department :
    1.800.909.9525
    Business Hours: Monday – Friday, 8 a.m. to 10 p.m. EST
    Saturday 8 a.m. to 3 p.m. EST
     
    East Coast:
    AFR / Loan Care

    P.O. Box 37628
    Philadelphia, PA 19101-0628
     
    West Coast :
    AFR / Loan Care
    P.O. Box 60509
    City of Industry, CA 91716-0509
     
    Overnight Mail:
    AFR / Loan Care

    637 Sentara Way
    Virginia Beach, VA 23450


    Customer Website: www.afrmortgage.myloancare.com

    The website offers 24-hour self-service options for you to manage your account such as online payments, auto draft setup, e-statements, payment history, year-end statements, escrow disbursements, email inquiries, and so forth.

    MyLoanCare is Web responsive, which makes it compatible on various mobile platforms, such as iPads and smart phones.

    The automated tele voice system offers 24-hour loan information, accepts payments, verify balances, last payment, disbursements, year-end and escrow information, etc.

    *LoanCare will not accept Credit Cards or Debit Cards as payment methods.



    If you received a payment statement with loan number starting with 912 from American Financial Resources, Inc.

    ACCESS YOUR ACCOUNT ONLINE
    www.afr.servicemyloan.com
    5:00am – 5:00pm (PST) M-F
    855-281-0093
    Option 1 – 24 hr automated Customer Service
    Option 2 – Refinance
    Option 3 – Payment By Phone
    Option 4 – Loan Counseling / Collections
    Option 5 – Mailing Address
    Option 6 – Loan Payoff Information
    Option 7 – Customer Service
    Customer Service Fax:
    (707) 547-4078
    Insurance Fax:
    (707) 547-4081
    Tax Department Fax:
    (707) 547-4078



    General Inquires
    American Financial Resources, Inc.
    PO Box 5914
    Santa Rosa, CA 95402-5914
    Overnight Mail
    American Financial Resources, Inc.
    1235 N. Dutton Ave, Ste E
    Santa Rosa, CA 95401

    Use the address below for:
    a. Payments with coupon to our payment processing vendor
    b. Bill Payment Services
    c. Online Banking Services

    PO Box 513738
    Los Angeles CA 90051-3738

    Please write your account number on your check.  American Financial Resources, Inc. does not accept post dated checks.

    If you require additional assistance, please call 888-432-7147 or click here for a live chat with a representative. The live chat option is only available during normal business hours EST.

    *Provident will not accept Credit Cards or Debit Cards as payment methods.


    Other Scenarios

    For all other scenarios, please contact AFR at 888-432-7147 or click here for a live chat with a representative. The live chat option is only available during normal business hours EST.







    American Financial Resources is a BBB Accredited Business. Click for the BBB Business Review of this Mortgage Banker in Parsippany NJ